Helion Technologies 1.3.4

Helion provides a robust platform for its clients to enhance communication with support, track service tickets, and monitor key IT performance indicators specific to dealership operations. The Helion Mobile application allows clients to securely reach out to the support team with ease, emphasizing efficiency in addressing any technical challenges. This application is exclusively available to Helion customers.

As the largest managed IT service provider catering specifically to the demands of automobile and heavy truck dealerships, Helion stands out in its field. The introduction of the Helion Mobile application marks a significant advancement, providing dealers with a tool to ensure their IT environments operate at optimal levels.

The features of the Helion Mobile application enable dealership personnel to:

• Submit new support tickets with minimal effort
• Check the status of previously submitted support tickets
• View submitted tickets categorized by timeframe (monthly, yearly, or all time) or by status (pending or resolved)
• Engage in direct messaging with a Helion support team member regarding their ticket
• Maintain a clear and organized communication thread related to ongoing issues
• Attach relevant screenshots to their tickets for better support clarity
• Contact Helion support instantly with a single click
• Monitor overall IT performance through the KPI dashboard within the app